Shipping policy
Shipping Policy
All physical products from AuraLyn Collective are made to order and fulfilled by our trusted print-on-demand production partners.
Processing & Fulfillment
Because our products are made to order, please allow time for your item to be produced before it ships. Production times may vary depending on the product, fulfillment location, order volume, and time of year.
Shipping Rates
Shipping costs are calculated at checkout based on the products in your order and delivery destination. The shipping rate shown at checkout will apply to your order.
Estimated Delivery
Delivery times vary depending on your location, selected shipping method, carrier, and fulfillment facility. Any delivery estimate provided at checkout or after your order ships is an estimate and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
Tracking
When tracking is available, you will receive tracking information after your order has been fulfilled and shipped. Please allow time for tracking information to update after receiving your shipping confirmation.
Multiple Packages
Items in the same order may occasionally be fulfilled at different facilities and arrive in separate packages.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your address, please contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the delivery information.
Lost, Delayed, or Damaged Packages
If your order appears lost, arrives damaged, or you experience a delivery issue, please contact AuraLyn Collective so we can review the situation and determine the appropriate next steps.
Digital Products
Digital products do not require shipping. Digital purchases are delivered electronically according to the delivery instructions provided with the product.
Questions?
For questions regarding your order or shipping, please contact us through our Contact page.