Refund policy
RETURN & REFUND POLICY
We have a 14-day return policy for eligible physical products. This means you have 14 days after receiving your item to request a return.
ELIGIBILITY FOR RETURNS
To be eligible for a return, your physical item must be in the same condition in which you received it, unworn or unused, with any original tags and packaging where applicable. Proof of purchase may also be required.
To request a return, contact us at auralyncollective333@gmail.com before sending any item back.
If your return is approved, we will provide instructions regarding the next steps and where the item should be sent. Items returned without prior authorization may not be accepted.
MADE-TO-ORDER PRODUCTS
Our physical products are produced on demand specifically after an order is placed. Please carefully review product details, colors, sizes, and other selections before completing your purchase.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at auralyncollective333@gmail.com with your order information and photos of the issue when applicable. We will review the situation and work with you on an appropriate resolution.
DIGITAL PRODUCTS
Due to the immediate-access nature of digital products, digital downloads and other electronically delivered products are generally non-returnable and non-refundable once they have been delivered or accessed, except where required by applicable law.
If you experience a technical problem accessing a digital purchase, contact us at auralyncollective333@gmail.com so we can help resolve the issue.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including personalized or customized products, gift cards, and other items identified as final sale or non-returnable at the time of purchase, subject to applicable law.
SALE ITEMS
Sale or clearance items may be final sale where permitted by applicable law. Any applicable restrictions will be disclosed at the time of purchase.
EXCHANGES
If you need a different eligible item, contact us first. When a return is approved, the simplest option may be to return the eligible item and place a separate order for the replacement.
REFUNDS
Once an approved return has been received and reviewed, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless required by applicable law or the refund is related to an error with your order.
YOUR STATUTORY RIGHTS
Nothing in this policy is intended to limit any return, cancellation, refund, or other consumer rights you may have under applicable law.
QUESTIONS
For questions about returns or refunds, contact us at auralyncollective333@gmail.com